Terms & Conditions

Helix Labs and Ethereal Labs are trading brands of the same operator. References to "we", "us", or "our" mean the operator of this site, regardless of which brand a product is displayed under. The two brands share a single product catalogue, order process, and set of policies, including these Terms.

These Terms apply to every visitor and every purchaser. Additional notices shown at specific points on the Site — for example, the research-use-only confirmation you accept before entering, product-specific handling notes, or shipping information at checkout — form part of these Terms. If there is a conflict, the more restrictive research-use-only language prevails.

In these Terms, "Products" means the research compounds and related items offered on the Site, and "you" means the individual or entity accessing the Site or placing an order.

By accessing, browsing, or using the Site, and by confirming the research-use-only and age notice presented when you enter, you acknowledge that you have read, understood, and agree to be bound by these Terms and by all policies referenced in them. If you do not agree, you must not access or use the Site or purchase any Product.

If you are accepting these Terms on behalf of a company, institution, or other organisation, you represent that you have the authority to bind that organisation, and "you" refers to that organisation.

You may use the Site and purchase Products only if all of the following are true: you are at least 21 years of age; you have the legal capacity to enter into a binding contract; and you are a qualified researcher, or are purchasing on behalf of a qualified research organisation or institution, acquiring Products solely for lawful research purposes.

By placing an order you represent and warrant that you meet these eligibility requirements, that the information you provide is accurate, and that you have the training, facilities, and expertise appropriate to handle research compounds safely. We may decline to sell to, or refuse or cancel any order from, any person or organisation at our discretion, including where we reasonably believe these eligibility requirements are not met.

All Products are supplied strictly for in vitro laboratory research use only. They are NOT for human or veterinary use, consumption, application, injection, ingestion, or inhalation of any kind.

The Products are not drugs, foods, cosmetics, dietary supplements, or medical devices. They are not intended to diagnose, treat, cure, mitigate, or prevent any disease or condition in humans or animals, and they have not been evaluated or approved by any medicines, food, or health regulatory authority for any such purpose. No statement on the Site should be read as a medical, therapeutic, or clinical claim.

Products are sold as research materials only. Any use of a Product outside a controlled in vitro laboratory research setting is a misuse, is strictly prohibited, and is undertaken entirely at your own risk and responsibility.

Permitted use: You may use Products only for legitimate in vitro laboratory research carried out by, or under the supervision of, appropriately trained personnel using suitable facilities, equipment, and safety controls, and only in a manner permitted by all applicable laws.

Prohibited use: You must not, and must not permit any third party to: (a) administer, consume, or otherwise introduce any Product into the body of any human or animal; (b) use any Product for clinical, diagnostic, therapeutic, cosmetic, food, supplement, or veterinary purposes; (c) resell, supply, gift, or distribute any Product for human or animal consumption or for any of the prohibited purposes above; (d) repackage, relabel, or represent any Product as a drug, supplement, food, cosmetic, or consumer product; (e) remove or alter any research-use-only or safety labelling; or (f) use any Product for any unlawful purpose.

You are solely responsible for ensuring that everyone who handles a Product after it leaves our control is aware of and complies with these restrictions.

We ship worldwide, but the availability of a Product on the Site does not mean it is lawful to import, possess, or use in your country, state, or locality. You are solely responsible for knowing and complying with all laws, regulations, licensing requirements, and import controls that apply to you and to the Products you order.

You are the importer of record for any order shipped to you. You are responsible for any customs duties, taxes, permits, declarations, or other requirements, and for any consequences of ordering a Product that is restricted or prohibited in your jurisdiction. We are not responsible for shipments that are delayed, detained, seized, returned, or destroyed by customs or other authorities, and such events do not entitle you to a refund except as required by applicable law.

By ordering, you confirm that the Product is lawful for you to receive and use for research purposes at your delivery address.

We aim to describe Products, purity, and specifications accurately, and certificates of analysis (COAs), where provided, are made available for reference to support your own verification. Reference information, molecular data, and research summaries on the Site are provided for general informational purposes to qualified researchers and are not instructions for use.

Except for any documented specification expressly stated for a specific Product, the Products and all Site content are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, satisfactory quality, or fitness for a particular purpose. We do not warrant that any Product is suitable for any specific research application; determining suitability is your responsibility.

Nothing in this section limits any warranty or right that cannot lawfully be excluded under the laws applicable to you.

Online checkout, payment, and customer accounts are not yet enabled on the Site. Until they are, product listings and prices are an invitation to enquire, not an offer capable of acceptance, and any order arrangement is handled through the contact channel we provide. This section sets out the terms that will apply to orders once ordering is live, together with any additional terms presented at that time.

All prices are set in US dollars (USD), which is the base currency for every transaction. Any price shown in another currency is an indicative conversion only, provided for convenience; it may not reflect the exact amount charged, which will be based on the USD price and the applicable exchange rate, fees, and taxes at the time of payment. Prices, availability, and specifications may change without notice.

Your submission of an order is an offer to purchase. No contract is formed until we expressly accept your order (for example, by a written order confirmation or by dispatching the Product). We may refuse, limit, or cancel any order — including before or after it is placed — for reasons including suspected ineligibility, prohibited or unlawful intended use, restricted destinations, stock limitations, or errors in pricing or product information. Where an obvious pricing or description error occurs, we are not obliged to supply at the incorrect price. You are responsible for any applicable taxes, duties, or charges not included in the quoted price.

We aim to process accepted orders within 1–3 business days, subject to stock, payment clearance, and destination screening. Delivery timeframes are estimates only and are not guaranteed. Risk in a Product passes to you on delivery to you or your carrier; title passes once payment is received in full.

Because Products are research materials, returns are restricted. Except where required by applicable law, we accept returns only for Products that are unopened, unused, and in their original condition, notified to us within 7 days of delivery and returned in accordance with our instructions. We may decline returns of opened, used, temperature-sensitive, or otherwise compromised Products for safety and integrity reasons. Where a Product arrives damaged, defective, or materially not as described, contact us within 7 days so we can arrange a replacement, credit, or refund as appropriate.

Refunds, where due, are issued in USD to the original payment method. We are not responsible for losses caused by incorrect delivery details you provide, refusal of delivery, or seizure by authorities.

The Site and its content — including the Helix Labs and Ethereal Labs names, logos, branding, text, graphics, product descriptions, images, and the arrangement of all of the above — are owned by or licensed to us and are protected by intellectual property laws. All rights not expressly granted are reserved.

You may access and view the Site content for your own internal, non-commercial evaluation of whether to purchase Products. You must not copy, reproduce, republish, distribute, modify, or create derivative works from any part of the Site, or use any of our brand names or marks, without our prior written permission.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, punitive, or exemplary loss, or for any loss of profit, revenue, data, or goodwill, arising out of or in connection with the Site, the Products, or these Terms, whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such loss.

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with any Product or order is limited to the amount you actually paid to us for the Product giving rise to the claim.

You acknowledge that the Products are research materials sold on a research-use-only basis, and that you assume all risk arising from any use of a Product. We accept no liability whatsoever for any loss, injury, illness, death, or damage resulting from any human or veterinary use, consumption, or other misuse of a Product, or from any use that breaches these Terms or applicable law. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence or for fraud.

You agree to indemnify, defend, and hold harmless the operator of this site, its brands (Helix Labs and Ethereal Labs), and its owners, officers, employees, and suppliers from and against all claims, liabilities, damages, losses, fines, penalties, and costs (including reasonable legal fees) arising out of or related to: your breach of these Terms; your misuse of any Product; any human, veterinary, clinical, or other prohibited use of a Product by you or anyone who obtains it from you; your violation of any law or regulation, including import, export, and customs rules; or any misrepresentation you make regarding your eligibility or intended use.

These Terms, and any dispute or claim arising out of or in connection with them, the Site, or any Product (including non-contractual disputes), are governed by and construed in accordance with the laws of the operator's jurisdiction, without regard to conflict-of-law principles.

You agree that the courts of the operator's jurisdiction have exclusive jurisdiction to resolve any such dispute, except where mandatory local law gives you a right to bring proceedings elsewhere. Any dispute-resolution, arbitration, or consumer-rights terms required in the operator's jurisdiction should be confirmed and inserted here on legal review.

We may update or replace these Terms from time to time to reflect changes in our practices, our Products, or the law. The current version is the one published on the Site. Changes take effect when posted, unless we state otherwise.

Your continued use of the Site, or placing an order, after changes are posted constitutes acceptance of the updated Terms. We encourage you to review this page before each purchase. These Terms were last updated on 15 July 2026.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision is not a waiver of that right or provision.

These Terms, together with the notices and policies referenced in them, constitute the entire agreement between you and us regarding your use of the Site and the Products, and supersede any prior understanding on that subject. You may not assign or transfer your rights under these Terms without our consent; we may assign ours to a successor to our business or brands.

Questions about these Terms, an order, or a Product can be sent to our support team.

Email: support@helixresearchlabs.net Site: helixresearchlabs.net Brands: Helix Labs and Ethereal Labs, operated by the operator of this site, our registered business address (available on request).

This document is a template intended to be reviewed and finalised with a qualified lawyer before publication. Bracketed items — including the operator of this site, our registered business address (available on request), the operator's jurisdiction, 1–3 business days, 7 days, and 15 July 2026 — must be completed or confirmed for your specific business and jurisdiction.