Privacy Policy

Helix Labs and Ethereal Labs are two brands operated by the same business, the operator of this site ("we", "us", "our"), and share a single product catalogue and a single support team. This policy covers both brands and this website at helixresearchlabs.net.

For any privacy question, or to exercise the rights described below, contact us at support@helixresearchlabs.net.

This website supplies products strictly for in vitro laboratory research use only. Nothing in this policy changes that: our products are not drugs, food, cosmetics, or dietary supplements, and are not intended for human or veterinary consumption. By using this site you confirm that you are a qualified researcher, at least 21 years of age, purchasing solely for lawful research purposes.

We collect very little. At present this website has no user accounts and no checkout, and we do not run any third-party analytics or advertising trackers.

The only personal information we receive is what you choose to send us by email. A small amount of non-personal information (your cart, your currency preference, and your age/disclaimer confirmation) is stored locally in your own browser and is never sent to us or to any server.

This policy will be expanded before online checkout and customer accounts launch. When that happens, we will update this page and, where required, describe the payment, order-fulfilment, and shipping providers involved and the additional information they process.

Information you give us by email. If you contact us at support@helixresearchlabs.net (or another address we publish), we receive your email address, your name if you provide it, and anything you include in your message and attachments. We use this only to respond to and manage your enquiry.

We do not currently operate customer accounts, and we do not process payments or checkout on this site. We therefore do not collect names, shipping addresses, billing details, or payment-card information through the website at this time.

We do not knowingly collect information from anyone under 21 years of age, and this site is restricted to qualified researchers who are at least 21.

To make the site work, a small amount of information is saved in your browser's local storage on your own device. This information stays on your device and is not transmitted to us or to any server. Specifically:

• Cart contents — the items you add, stored under "helix_cart", so your cart persists between page views.
• Currency preference — the display currency you select, stored under "helix_currency".
• Age and disclaimer confirmation — a record that you accepted the research-use-only terms and confirmed your age, stored under "labs_disclaimer_agreed_v1" in local storage or session storage depending on whether you chose to be remembered on this device.

You can clear this information at any time by clearing your browser's site data for helixresearchlabs.net. Doing so will empty your cart, reset your currency preference, and cause the age/research-use disclaimer to appear again.

We do not currently use cookies to identify or track you, and we do not use third-party analytics, advertising, remarketing, or social-media tracking pixels on this site. The browser storage described above is functional only and is not used to profile you or to track you across other websites.

If we introduce cookies or analytics in future (for example, when checkout launches), we will update this policy first and, where the law requires it, ask for your consent.

Most browsers let you block or delete cookies and clear local storage through their settings. Because the items above are functional, blocking or clearing them may affect how parts of the site work.

We use the limited information we receive only for the following purposes:

• To respond to your enquiries and provide support.
• To operate, maintain, and improve the website and its core features (such as remembering your cart and currency preference on your device).
• To keep a record that visitors confirmed the research-use-only terms and their age.
• To comply with our legal obligations and to protect our legal rights.

We do not sell your personal information, and we do not use it for third-party advertising.

We do not sell or rent your personal information. We share it only in limited circumstances:

• Service providers. We may use trusted providers to help operate our business, such as email and website hosting. Any such provider may process information only on our instructions and for the purpose of providing their service to us.
• Legal and safety. We may disclose information where we reasonably believe it is required to comply with a law, regulation, legal process, or lawful government request, or to protect the rights, property, or safety of our business, our customers, or others.
• Business transfers. If our business is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this policy.

We will update this section to describe payment, order-processing, and shipping providers before online checkout and accounts go live.

We keep the information you send us by email for as long as needed to handle your enquiry and to meet our legal, accounting, and record-keeping obligations, and then delete or anonymise it. a reasonable period, then securely deleted

The cart, currency, and disclaimer information stored in your browser remains on your device until you or your browser clears it. We do not retain a copy of it.

Depending on where you live, you may have rights over your personal information, such as the right to request access to it, to request correction or deletion, to object to or restrict certain processing, and to withdraw consent.

To make a request, email us at support@helixresearchlabs.net. We may need to verify your identity before acting, and we will respond within 1–3 business days or any period required by applicable law. Because the browser storage described above stays on your device, you can exercise most control over it yourself by clearing your browser's site data.

If you have a concern we cannot resolve, you may have the right to complain to your local data protection authority.

We ship worldwide, and this website can be accessed from many countries. If you contact us, your information may be processed and stored in the operator's jurisdiction or in other countries where we or our service providers operate, which may have different data protection laws from your own.

You are responsible for ensuring that your access to this site and your intended use of our products are lawful in your location, including any local restrictions and any customs or import requirements that apply to research materials. Where the law requires specific safeguards for international transfers of personal information, we will put appropriate measures in place.

This website and our products are strictly for qualified researchers who are at least 21 years of age. The site is not directed to, and is not intended for use by, anyone under 21.

We do not knowingly collect personal information from anyone under 21. If you believe someone under 21 has provided us with information, contact support@helixresearchlabs.net and we will delete it.

We take reasonable technical and organisational measures to protect the limited information we hold from loss, misuse, and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Please do not send us sensitive personal information, financial details, or payment-card numbers by email. Checkout and payments are not available on this site, and we will never ask you to send payment-card details by email.

We may update this Privacy Policy from time to time to reflect changes to our practices, our website, or the law. When we do, we will revise the "Last updated" date at the top of this page, and where changes are significant we will take additional steps to notify you where required.

In particular, this policy will be updated before we launch online checkout and customer accounts, to describe the additional information collected at that time and the payment, fulfilment, and shipping providers involved. Your continued use of the site after an update takes effect means you accept the revised policy.

If you have any questions about this Privacy Policy or how we handle your information, or if you would like to exercise your rights, please contact:

the operator of this site our registered business address (available on request) Email: support@helixresearchlabs.net Website: helixresearchlabs.net (Helix Labs and Ethereal Labs)